Yet another MPD24 problem... Desperate Need Of Help, Please.

Wow, thanks for the quick response. That's really awesome of you. Yeah, I made sure to do heavy research before posting this. No web-cams have ever been installed in the 2 weeks that I've had ownership of the PC. Maybe some of the guys at Dell were doing MySpace video podcasts before they shipped it. Haha :)

The laptop (that IS working with the MPC) used to have a Logitech wireless keyboard hooked up to it, but no longer.

As I don't see anybody having this same problem (without the Logitech resolution), I'm afraid I'm going to try to have to contact Akai. Do you know if they have a phone-walkthrough tech support department? I haven't had the chance to send in that registration card included in the box (as I just got the unit today). Will this prevent me from getting support?

No problem, I like to help get things sorted if I can - no one likes studio down time :)

Ok good that we can rule out the logitech web cam thing.

You know I'm not sure whether they do have phone support walk through available, does it mention anything like that on the documents you got in the box? I have no idea where all my MPD24 documents are - never needed them thankfully.

Of course if any of these are local numbers for you, you might like to try ringing AkaiPro to see what they say too? They might be able to give you a tollfree helpline number?
https://www.akaipro.com/contact/index.php

Or alternatively, there is the web product/customer registration part of AkaiPro.com - possibly that might open up further Akai online support options?
https://www.akaipro.com/account/index.php

Let me know if you have any luck with those, if you try them. I'd like to know more about the support side of Akai so as to know what to suggest to future MPD24 visitors also

Here's a few of the e-mail transcripts between me, and Justin from Tech Support. He's been really great to work with, and responsive.

-----
Subject: RE: Ask A Question

Hello Shawn,

Since you mentioned this is a new computer, it may not have all of the
proper updates on it to detect the MPD24. The MPD24 runs off the built in
Windows USB Audio drivers. I would recommend going to www.windowsupdate.com
and download all of the pending updates using the 'Custom' option. The
'Express' option may not catch all of the updates.

Best Regards,
Justin Baro

Akai Pro Technical Support
200 Scenic View Drive
Ste.201
Cumberland, RI 02864
401-658-4032

-Due to the high volume of email please include all original messages when
replying to this message.
--------------------------------------------------------------------------------------------------------------------

Justin,

Great idea! Since I use this PC strictly for studio applications, I had
never hooked up an internet connection to it. I did so, and followed your
instructions. I chose the custom install options and about 37 windows
updates were applied. I rebooted my PC after installation, and nothing. Same
problem. I am grateful for the heads up on the windows update though. Please
let me know if you have any other steps, files, or reccomendations. I'd
really be appreciative if we got this working. On the other hand, I have to
act quickly, I've only got 14 days to return this to Guitar Center (should
it not ever connect). Also, please see enclosed JPG. It's a screenshot of
the error message I'm getting.

As always,
Your help is greatly appreciated Justin.

-Shawn

Sent from my BlackBerry wireless handheld.
--------------------------------------------------------------------------------------------------------------------

Hi Shawn,

I couldn't see too well from the picture but it looks like there is a yellow
'?' in the Windows Device Manager. Just to double check have you ever
attached a Logitech camera to the computer? Its drivers can conflict with
the USB Audio codec. I have attached a fix for this as well as a USB
connection troubleshooting guide.

Best Regards,
Justin Baro

Alesis Technical Support
200 Scenic View Drive
Ste.201
Cumberland, RI 02864
401-658-5760

-Due to the high volume of email please include all original messages when
replying to this message.
--------------------------------------------------------------------------------------------------------------------

He attatched 3 files: midi_fix.zip; Logitech_Camera_Fix_Instructions.pdf;Troubleshooting_USB_Connection_Issues.pdf

After reading through, and installing them. No such luck. :(

Indeed. I've never been the "only person" to encounter a problem with hardware. We've all had our share of hiccups in different hardware/software installations. Usually a quick google search, and a forum browse presents a fix or a walk through. This is the first time that I am the guinea, pig so to speak.

Ah good to hear that its working now. Windows install must have become a bit broken, as is often the case over time...